Thanks for visiting https://justrightcushion.com/! Orders placed before 12pm (PST) should be processed and shipped the same day – depending on order volume; your order can take between 24-48 hours to process. After you place an order you will receive an Order Confirmation email followed by an additional Shipping/Tracking Confirmation email once your order has shipped. If you have any questions or concerns regarding Just Right Cushion or an order you’ve placed – please continue to read below or visit the “Customer Service” Page on our website.
Just Right Cushion takes 24-48 hours (depending when orders are placed) to be processed and shipped from our California warehouse. Most shipments go out same day. It typically takes 5 to 7 business days to receive your order. Depending on your delivery location; customers can expect as soon as a 3 day delivery time.
Just Right Cushion is shipped in a box that is 16X12X19 inches and weighs 8.75 pounds.
PLEASE check your email for a “failed order” email & confirm that you were charged for the Order. (Sometimes if information is entered incorrectly your order WILL NOT go through and will NOT be charged.)If you were charged and never received your package OR never received an order confirmation email please contact us at: email@example.com
If your order is defective it must be returned within 60 days of receiving.If your order is defective; we will send you a pre-paid shipping label. Once received we will evaluate the returned order for quality assurance at which time we will ask if you would like a REFUND or to EXCHANGE for a non-defective unit. Once your defective unit is received we will refund your entire order OR send your replacement.If your order arrives damaged, please accept the package from the carrier and advise the delivery person that you would like to make a claim. If you are able to create the claim at the point of acceptance OR on the phone/online after it has been delivered PLEASE record the claim ID so our customer service staff can assist. For any other issues, we may require pictures or other material to record for accurate compensation purposes.Please report all missing/broken parts within 48 hours of receiving.